Privacy policy

Last updated: April 14, 2025

Privacy Policy – HMI CATERING EQUIPMENT

This Privacy Policy outlines how HMI Catering Equipment ("we", "us", "our", or "the Site") collects, uses, and shares your personal information when you visit or make a purchase from hmicateringequipment.com, or otherwise engage with our services (collectively, the “Services”).

Please read this Privacy Policy carefully to understand how we handle your data and your rights under the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws.

1. Who We Are

HMI Catering Equipment
Unit 3, Holroyd Business Centre
Carr Bottom Road, Bradford
West Yorkshire BD5 9BP, United Kingdom
Phone: 07377571325
Emails:

2. What Information We Collect

Depending on how you interact with us, we may collect:

A. Information You Provide Directly:

  • Name, address, email, and phone number

  • Order and payment details

  • Account login and password (if applicable)

  • Customer service communications

B. Information We Collect Automatically:

  • IP address, browser/device info

  • Usage data through cookies and Shopify analytics

  • Location (based on IP)

C. Information from Third Parties:

  • Payment processors

  • Delivery partners

  • Advertising and marketing partners

  • Shopify’s services and integrations

3. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Send transactional and marketing communications

  • Improve our website and customer experience

  • Detect fraud and ensure security

  • Comply with legal and regulatory obligations

We process your data based on:

  • Contract necessity (to fulfil orders)

  • Legitimate interests (marketing, security, analytics)

  • Legal obligations

  • Your consent, where required (e.g. newsletter sign-ups)

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve functionality

  • Analyse traffic

  • Serve targeted ads (where consent is given)

More details can be found here: Shopify Cookie Policy

You can manage cookie preferences through your browser settings.

5. Sharing Your Personal Information

We may share your data with:

  • Shopify (our eCommerce provider)

  • Payment gateways (e.g. Stripe, PayPal)

  • Couriers and delivery partners

  • Marketing platforms

  • IT & customer service providers

  • Regulators or law enforcement (when required)

We do not sell your data. Where required, we ensure third-party services comply with UK data protection laws via contracts and safeguards.

6. Data Storage & Security

We use industry-standard security measures to protect your data. However, no system is completely secure. You are responsible for keeping your account credentials safe.

Data is retained only for as long as necessary—typically based on:

  • Legal requirements

  • Order and account history

  • Ongoing customer relationship

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent (where processing is based on consent)

  • Data portability (in some cases)

To exercise these rights, email us at admin@hmicateringequipments.com.

8. Children’s Privacy

Our Services are not intended for use by children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately to request removal.

9. International Data Transfers

Some of our providers may process your data outside the UK. Where this happens, we rely on UK-approved Standard Contractual Clauses or ensure that countries offer adequate protection under UK law.

10. Third-Party Links

We may link to external websites. Once you leave our Site, this policy no longer applies. Always review third-party privacy policies.

11. Contact & Complaints

If you have any questions, concerns, or complaints, please contact:

Email: admin@hmicateringequipments.com
Address: Unit 3, Holroyd Business Centre, Carr Bottom Road, Bradford, BD5 9BP, UK

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We encourage you to check this page regularly for the latest updates.